One of the most frustrating parts of trying to fix a customer's problem is trying to understand what on earth the problem is. I've spent enormous amounts of time bouncing emails back and forth, or talking on the phone, just to get enough information to start debugging. I've long been a fan of tools like CrossLoop that let you share screens with a remote user, but I'm really excited to see what my fellow Techstars alumni Timzon have come up with.
SnapABug is a small widget you can include in any web page, and it gives users a button they can press to take a screenshot and email it off to your support team along with some notes. Dead simple but incredibly useful! Jerome, Jerome and Tony have done an awesome job of identifying a great market for their technology, I can definitely see this appearing on a lot of sites and becoming a valuable product.
Pete Warden's blog 