Get visual bug reports with SnapABug

Ladybug

Photo by Hamed Saber

One of the most frustrating parts of trying to fix a customer's problem is trying to understand what on earth the problem is. I've spent enormous amounts of time bouncing emails back and forth, or talking on the phone, just to get enough information to start debugging. I've long been a fan of tools like CrossLoop that let you share screens with a remote user, but I'm really excited to see what my fellow Techstars alumni Timzon have come up with.

SnapABug is a small widget you can include in any web page, and it gives users a button they can press to take a screenshot and email it off to your support team along with some notes. Dead simple but incredibly useful! Jerome, Jerome and Tony have done an awesome job of identifying a great market for their technology, I can definitely see this appearing on a lot of sites and becoming a valuable product.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: